free shipping , free returns

About Somethng
What is your company name and address?

Our official details - Somethng Lifestyle Brands, Plot 1304, Sector 46, Gurgaon, Haryana, Pin - 122003. We are always reachable on help@somethng.com and +91-8130600461. 

What is your policy around CSR - Corporate Social Responsibility?

We think it is important that brands take responsibility for the entire manufacturing process. At somethng, we are involved at every step of our supply chain from selecting our fabric mills to finding the right manufacturer. This allows us to have a greater degree of control and ensures all ethical standards are being upheld. We make sure all the fabric mills and garment makers we work with have the proper environmental practices in place and safe worker conditions. We are pretty hands-on, and visit all our factories in person. We are proud to be able to say confidently that we know where our products come from and who makes them. We are 100% human in our efforts and sustainability is part of everything that we do.

What about the environment? Are you showing the earth more love?'

We strive to create high quality, lasting products, that positively impact the planet and the people we work with. We continually question the status quo of the industry. We do this by working with compliant and proactive partners, and by dealing directly with our factories. This visibility means that social and environmental practices are at the heart of what we do.

I want to work at somethng, where can I apply?

Have a look at the Join Our Team section for more information.

Popular Questions
I am tired of creating accounts. Do I need to register or create an account here as well, before making a purchase?

No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

I love keeping multiple pieces of my favorite garments. Will I be able to order more than one of the same item at one go?

Yes, you can order more than one piece of the same item provided we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity and click on “Update Cart”.

Why the items in my shopping cart are no longer available?

Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your account. If you are not logged in, do so by clicking on the login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked out item in your Shopping Cart. You need to remove the same (by clicking on the remove button next to the item) before Checking Out to purchase the available items.

Does ‘Out of Stock’ mean I will be able to buy it again later?

Out of Stock items are those products where demand exceeded supply and we couldn’t produce enough in time. These items are expected to be replenished within a few weeks.

There’s an error that keeps popping up, every time I checkout. What should I do?

Please call us on our helpline number +91-8130600461 or mail us at help@somethng.com with your error message, and we will resolve the issue ASAP. We’re available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.

Is shopping at somethng.com secure?

Yes, shopping at somethng is completely secure. For making payments, you are routed to the website of our payment partner (Razorpay) which is completely secure. This routing of sensitive payment related content is done through https security making your transaction and other details 100% safe.

Are there any additional charges on items?

There are zero hidden charges when you make a purchase on somethng. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Why have I not received my order confirmation email?

Your order confirmation e-mail is sent to the e-mail address linked to your login account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your account on somethng.com and view all your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please contact our helpline +91-8130600461 or mail us at help@somethng.com.

What should I do if my order fails but the amount has been deducted from my account?

Usually, in such situations, an Order ID will not be generated at our end and you won't receive any order confirmation mail. We will not be able to verify whether the amount has been deducted from your account. You can drop an email to inform us about the issue, however, the best way to sort it out will be to contact your credit/debit card issuing company, bank or wallet which you used to make the payment. They will be easily able to reverse the charges and solve your issue at the earliest.

What is your email verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. We verify the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by somethng and somethng reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.

Product & Stock
What if my ordered item is out of stock?

We work extremely hard to keep our stock levels accurate, but in the unlikely event that an item is out of stock we will do everything to assist you in choosing a different item of the same price. In parallel we are always working hard to ensure we refill your most loved products regularly.

How often will you restock an item?

Since we focus more on evergreen & basic products we fill our stock back every 1-2 months. That's the bare minimum turnaround cycle we target.

How does your sizing work?

We align our fit and sizing to Indian sizing guidelines and take every effort to keep our sizing consistent. We want you to be able to wear the same size across all garment types. This being said, there will be occasional variations in the fit of some products depending on the design and fabric.

How can I find the size charts?

Please go to our Size Guide page and you'll see our measurement tips and product measurements.

How does your size chart work?

Product Measurements – The purpose of having these is so that you can get a better idea on how the garment fits on the body. Example - How long will it be on me? Should I size down? etc. The best way to figure out your fit is to measure similar garments in your wardrobe and map that against our measurements.

How do I care for my items?

We strongly recommend following the washing instruction on the care label before washing your clothes. Avoid wringing your clothes too much and always wash at a low temperature with similar colors if you are unsure. Washing your clothes inside out keeps the colours bright and reduces the chances of snagging or pilling. For more instructions please visit our Care Guide page.

Shipping
What is your Shipping Policy?

We strive to deliver products purchased from us in excellent condition and in the fastest time possible. We will deliver the order to your doorstep free of cost. If the order is cancelled (before it is shipped), lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online.

What is your Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge on all cash on delivery orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed. We also charge for returns incase a cash on delivery parcel is returned back.

How do I check the status of my order?

Once you have placed your order on our website, you will receive a confirmation mail with your order and shipping details. You may use your order details to communicate with us using our email id - help@somethng.com and you may track the progress of your shipping package using our shipping partners portal. The links for tracking your delivery will be embedded in the email you receive from us.

My expected delivery date is past. Where is my product?

You can check the status of your order in the My Account section. We constantly update the status of your order and notify you via the app, email or SMS. You may also track the current status of your package via the Tracking Number assigned by our preferred delivery partners.

When will you ship my order?

We process and ship your order in 1-2 working days from our warehouse in New Delhi, India.

How long does it take to deliver my order?

All orders usually take a delivery time of 2-3 working days (all days except Sundays and Public holidays) for major cities and 5-6 days for remote locations, within India, from the purchase date. We only ship within India and do not accept international orders yet.

Can I get my order delivered on a specific delivery date?

Unfortunately we cannot schedule order deliveries on specific dates.

How can I check if somethng delivers to my PIN Code?

We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at help@somethng.com.

How are orders placed on your website delivered to me?

All orders placed on our website are dispatched through our preffered associated courier service - such as Fedex.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Why is there a delay in delivery?

Although we strive for 100% on time delivery, delays happen sometimes due to unforeseen circumstances at our delivery team’s end. If you haven’t received any communication from us regarding a late order for more than 48 hours, feel free to write in to us at help@somethng.com.

Can I open the package and check the product before delivery?

No. Unfortunately you cannot open the package before delivery. If your order was prepaid, you can check the product after delivery is completed and raise a return request in case the product is damaged. If your order is COD, you have to make the payment before receiving the product and can raise a return request if the product is damaged.

Order Issues
Can I amend/cancel my order after the order is placed?

If you have just made an order, please send us an email at help@somethng.com as soon as possible and we’ll try to modify your order. If its more than 3 hours since your purchase, it is likely that your order could have already been sent out. In this case, we can assist you to do a return.

What do I do if I receive an item that is defective or not what I ordered?

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to help@somethng.com. Include the following information and we will let you know what happens next: Your Order Number, Registered EMail ID, What's wrong with the order and preferably pictures of the item.

I can’t check out. What can I do?

Sorry you’re experiencing technical issues with the website; please try the following solutions to resolve them: Clear your cache, disable password extension, especially on Mac machines. If this does not solve your problems then pls send us a mail at help@somethng.com with a screenshot of the error and we will try to resolve it soon.

Why can’t I put items in the shopping cart?

This is most often because the item is out of stock the moment you tried to put it in the shopping cart. Check to see if that’s the case; if not then feel free to drop us an email at help@somethng.com.

Can I return sale items?

No, we do not take sale items back as by the time the items are returned the sale period might be over and we will not be able to sell this to other customers at discounted prices again.

Can I use a gift voucher to shop sale items?

No, gift vouchers can only be used to purchase full priced items.

Return & Exchange
Can I exchange items from my order?

If you have issues with sizing or selection we provide exchanges to get you the right product. If the size requested by you is not available then you will be given an option of a refund.

I think I received defective/wrong merchandise, what do I do?

If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect. In most cases we'll be able to send out a replacement ASAP, but we only cover actual defects, not wear and tear defects caused by the usage of the product. If the product we ship is defective we would cover your return shipping. If you have questions about defective product, please contact us at help@somethng.com.

When will my return be refunded?

Once your package has been received by us, your refund will be processed within 2-3 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card/bank statement for up to four business days after the refund has been initiated from our end.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. The timeline is broken down into two parts as 2-3 business days to process the returned items post which it may take 4-5 business days for your bank/card company to process the refunded amount.

What is somethng's 15 day Return and Exchange Policy? How does it work?

Somethng's 15 day returns and exchange policy gives you an option to return or exchange items purchased on somethng.com for any reason within 15 days from the date of order. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. For a more detailed input on how to initiate a return, pls visit our Returns/Exchange page.

The return or exchange will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you and charge you for the reverse delivery. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you only after the pick up of the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

How do I return or exchange a product?

You can return products purchased from somethng within 15 days of ordering the product. For more detailed information on the return or exchange request, pls visit our Returns/Exchange page.

Why have I not received my refund despite Instant Refunds policy? How long would it take me to receive the refund of the returned product?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. The timeline is broken down into two parts as 2-3 business days to process the returned items post which it may take 4-5 business days for your bank/card company to process the refunded amount.

Does somethng pick up the product I want to return from my location?

Yes, as long as your pick up address is the same as your delivery address. We will pick up the shipment within 3-4 business days from the date the return request has been initiated.

Why is there a mismatch in my refund amount?

In case there is a mismatch in the refund amount, check whether the difference is due to the delivery charge that was applicable on your order. If you still think there is some discrepancy, please email us at help@somethng.com with your Order ID and Return Authentication Number and we will solve your concern at the earliest.

How do I request a pickup again if the first attempt failed?

If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, pickup request will be marked as failed. You can initiate a new return request if you want it picked up.

How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can accept it at the time of delivery and initiate a return process.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags, free products or accessories are missing. For more details, please call our customer care or mail us at help@somethng.com.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care or mail us at help@somethng.com.

Payment
How does the COD (Cash on Delivery) payment option work?

Somethng currently does not offer the Cash on Delivery Payment option. We will let you know once we activate that option.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise Duty, VAT, Entry Tax etc.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under our shipping policy.

Which payment methods do you accept?

We currently accept Credit Cards, Debit Cards, Net Banking and payments through Wallets.

Is there any transaction fee?

Normally you will not be charged a transaction fee but this depends on your credit card and issuing bank as sometimes international transactions incur a charge. If you have any concerns about this, it's best to contact your bank directly.

How will I receive my refund?

You will be refunded via your original payment method.

How long before the charges/refunds appear on my statement?

It usually takes about 5-10 business days, depending on your bank or credit card company.

What is your company name and address?

Our official details - Somethng Lifestyle Brands, Plot 1304, Sector 46, Gurgaon, Haryana, Pin - 122003. We are always reachable on help@somethng.com and +91-8130600461.

What is your policy around CSR - Corporate Social Responsibility?

We think it is important that brands take responsibility for the entire manufacturing process. At somethng, we are involved at every step of our supply chain from selecting our fabric mills to finding the right manufacturer. This allows us to have a greater degree of control and ensures all ethical standards are being upheld. We make sure all the fabric mills and garment makers we work with have the proper environmental practices in place and safe worker conditions. We are pretty hands-on, and visit all our factories in person. We are proud to be able to say confidently that we know where our products come from and who makes them. We are 100% human in our efforts and sustainability is part of everything that we do.

What about the environment? Are you showing the earth more love?'

We strive to create high quality, lasting products, that positively impact the planet and the people we work with. We continually question the status quo of the industry. We do this by working with compliant and proactive partners, and by dealing directly with our factories. This visibility means that social and environmental practices are at the heart of what we do.

I want to work at somethng, where can I apply?

Have a look at the Join Our Team section for more information.

I am tired of creating accounts. Do I need to register or create an account here as well, before making a purchase?

No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

I love keeping multiple pieces of my favorite garments. Will I be able to order more than one of the same item at one go?

Yes, you can order more than one piece of the same item provided we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity and click on “Update Cart”.

Why the items in my shopping cart are no longer available?

Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your account. If you are not logged in, do so by clicking on the login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked out item in your Shopping Cart. You need to remove the same (by clicking on the remove button next to the item) before Checking Out to purchase the available items.

Does ‘Out of Stock’ mean I will be able to buy it again later?

Out of Stock items are those products where demand exceeded supply and we couldn’t produce enough in time. These items are expected to be replenished within a few weeks.

There’s an error that keeps popping up, every time I checkout. What should I do?

Please call us on our helpline number +91-8130600461 or mail us at help@somethng.com with your error message, and we will resolve the issue ASAP. We’re available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.

Is shopping at somethng.com secure?

Yes, shopping at somethng is completely secure. For making payments, you are routed to the website of our payment partner (Razorpay) which is completely secure. This routing of sensitive payment related content is done through https security making your transaction and other details 100% safe.

Are there any additional charges on items?

There are zero hidden charges when you make a purchase on somethng. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Why have I not received my order confirmation email?

Your order confirmation e-mail is sent to the e-mail address linked to your login account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your account on somethng.com and view all your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please contact our helpline +91-8130600461 or mail us at help@somethng.com.

What should I do if my order fails but the amount has been deducted from my account?

Usually, in such situations, an Order ID will not be generated at our end and you won't receive any order confirmation mail. We will not be able to verify whether the amount has been deducted from your account. You can drop an email to inform us about the issue, however, the best way to sort it out will be to contact your credit/debit card issuing company, bank or wallet which you used to make the payment. They will be easily able to reverse the charges and solve your issue at the earliest.

What is your email verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. We verify the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by somethng and somethng reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.

What if my ordered item is out of stock?

We work extremely hard to keep our stock levels accurate, but in the unlikely event that an item is out of stock we will do everything to assist you in choosing a different item of the same price. In parallel we are always working hard to ensure we refill your most loved products regularly.

How often will you restock an item?

Since we focus more on evergreen & basic products we fill our stock back every 1-2 months. That's the bare minimum turnaround cycle we target.

How does your sizing work?

We align our fit and sizing to Indian sizing guidelines and take every effort to keep our sizing consistent. We want you to be able to wear the same size across all garment types. This being said, there will be occasional variations in the fit of some products depending on the design and fabric.

How can I find the size charts?

Please go to our Size Guide page and you'll see our measurement tips and product measurements.

How does your size chart work?

Product Measurements – The purpose of having these is so that you can get a better idea on how the garment fits on the body. Example - How long will it be on me? Should I size down? etc. The best way to figure out your fit is to measure similar garments in your wardrobe and map that against our measurements.

How do I care for my items?

We strongly recommend following the washing instruction on the care label before washing your clothes. Avoid wringing your clothes too much and always wash at a low temperature with similar colors if you are unsure. Washing your clothes inside out keeps the colours bright and reduces the chances of snagging or pilling. For more instructions please visit our Care Guide page.

What is your Shipping Policy?

We strive to deliver products purchased from us in excellent condition and in the fastest time possible. We will deliver the order to your doorstep free of cost. If the order is cancelled (before it is shipped), lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online.

What is your Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge on all cash on delivery orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed. We also charge for returns incase a cash on delivery parcel is returned back.

How do I check the status of my order?

Once you have placed your order on our website, you will receive a confirmation mail with your order and shipping details. You may use your order details to communicate with us using our email id - help@somethng.com and you may track the progress of your shipping package using our shipping partners portal. The links for tracking your delivery will be embedded in the email you receive from us.

My expected delivery date is past. Where is my product?

You can check the status of your order in the My Account section. We constantly update the status of your order and notify you via the app, email or SMS. You may also track the current status of your package via the Tracking Number assigned by our preferred delivery partners.

When will you ship my order?

We process and ship your order in 1-2 working days from our warehouse in New Delhi, India.

How long does it take to deliver my order?

All orders usually take a delivery time of 2-3 working days (all days except Sundays and Public holidays) for major cities and 5-6 days for remote locations, within India, from the purchase date. We only ship within India and do not accept international orders yet.

Can I get my order delivered on a specific delivery date?

Unfortunately we cannot schedule order deliveries on specific dates.

How can I check if somethng delivers to my PIN Code?

We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at help@somethng.com.

How are orders placed on your website delivered to me?

All orders placed on our website are dispatched through our preffered associated courier service - such as Fedex.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Why is there a delay in delivery?

Although we strive for 100% on time delivery, delays happen sometimes due to unforeseen circumstances at our delivery team’s end. If you haven’t received any communication from us regarding a late order for more than 48 hours, feel free to write in to us at help@somethng.com.

Can I open the package and check the product before delivery?

No. Unfortunately you cannot open the package before delivery. If your order was prepaid, you can check the product after delivery is completed and raise a return request in case the product is damaged. If your order is COD, you have to make the payment before receiving the product and can raise a return request if the product is damaged.

Can I amend/cancel my order after the order is placed?

If you have just made an order, please send us an email at help@somethng.com as soon as possible and we’ll try to modify your order. If its more than 3 hours since your purchase, it is likely that your order could have already been sent out. In this case, we can assist you to do a return.

What do I do if I receive an item that is defective or not what I ordered?

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to help@somethng.com. Include the following information and we will let you know what happens next: Your Order Number, Registered EMail ID, What's wrong with the order and preferably pictures of the item.

I can’t check out. What can I do?

Sorry you’re experiencing technical issues with the website; please try the following solutions to resolve them: Clear your cache, disable password extension, especially on Mac machines. If this does not solve your problems then pls send us a mail at help@somethng.com with a screenshot of the error and we will try to resolve it soon.

Why can’t I put items in the shopping cart?

This is most often because the item is out of stock the moment you tried to put it in the shopping cart. Check to see if that’s the case; if not then feel free to drop us an email at help@somethng.com.

Can I return sale items?

No, we do not take sale items back as by the time the items are returned the sale period might be over and we will not be able to sell this to other customers at discounted prices again.

Can I use a gift voucher to shop sale items?

No, gift vouchers can only be used to purchase full priced items.

Can I exchange items from my order?

If you have issues with sizing or selection we provide exchanges to get you the right product. If the size requested by you is not available then you will be given an option of a refund.

I think I received defective/wrong merchandise, what do I do?

If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect. In most cases we'll be able to send out a replacement ASAP, but we only cover actual defects, not wear and tear defects caused by the usage of the product. If the product we ship is defective we would cover your return shipping. If you have questions about defective product, please contact us at help@somethng.com.

When will my return be refunded?

Once your package has been received by us, your refund will be processed within 2-3 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card/bank statement for up to four business days after the refund has been initiated from our end.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. The timeline is broken down into two parts as 2-3 business days to process the returned items post which it may take 4-5 business days for your bank/card company to process the refunded amount.

What is somethng's 15 day Return and Exchange Policy? How does it work?

Somethng's 15 day returns and exchange policy gives you an option to return or exchange items purchased on somethng.com for any reason within 15 days from the date of order. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. For a more detailed input on how to initiate a return, pls visit our Returns/Exchange page.

The return or exchange will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you and charge you for the reverse delivery. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you only after the pick up of the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

How do I return or exchange a product?

You can return products purchased from somethng within 15 days of ordering the product. For more detailed information on the return or exchange request, pls visit our Returns/Exchange page.

Why have I not received my refund despite Instant Refunds policy? How long would it take me to receive the refund of the returned product?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. The timeline is broken down into two parts as 2-3 business days to process the returned items post which it may take 4-5 business days for your bank/card company to process the refunded amount.

Does somethng pick up the product I want to return from my location?

Yes, as long as your pick up address is the same as your delivery address. We will pick up the shipment within 3-4 business days from the date the return request has been initiated.

Why is there a mismatch in my refund amount?

In case there is a mismatch in the refund amount, check whether the difference is due to the delivery charge that was applicable on your order. If you still think there is some discrepancy, please email us at help@somethng.com with your Order ID and Return Authentication Number and we will solve your concern at the earliest.

How do I request a pickup again if the first attempt failed?

If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, pickup request will be marked as failed. You can initiate a new return request if you want it picked up.

How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can accept it at the time of delivery and initiate a return process.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags, free products or accessories are missing. For more details, please call our customer care or mail us at help@somethng.com.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care or mail us at help@somethng.com.

How does the COD (Cash on Delivery) payment option work?

Somethng currently does not offer the Cash on Delivery Payment option. We will let you know once we activate that option.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise Duty, VAT, Entry Tax etc.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under our shipping policy.

Which payment methods do you accept?

We currently accept Credit Cards, Debit Cards, Net Banking and payments through Wallets.

Is there any transaction fee?

Normally you will not be charged a transaction fee but this depends on your credit card and issuing bank as sometimes international transactions incur a charge. If you have any concerns about this, it's best to contact your bank directly.

How will I receive my refund?

You will be refunded via your original payment method.

How long before the charges/refunds appear on my statement?

It usually takes about 5-10 business days, depending on your bank or credit card company.